Reviews

Contacted Tommy Cool due to an AC/thermostat issue very late in the afternoon---within 30min their technician (JASON) arrived and thoroughly and confidently addressed the issue! Jason had our AC up and running quickly and went above and beyond the call of service by taking photos of the "problem", explaining the issue that led to the "problem"; also, double checking the unit inside and outside before he left to ensure everything was running as it should. Our house is back to being COOL and comfortable!!! VERY PROFESSIONAL, TIMELY, INFORMATIVE and THOROUGH! Thank you TOMMY COOL AIR !!! :)

The people at Tommy Cool Air are so friendly, nice, easy to work with, and respectful. The owner was very attentive and gave us several different options to choose from, went over pros and cons, and answered our questions. On the day of our service the office sent out a message stating the technician was on their way and included a picture of the technician as well as a short sentence about him- his likes, hobbies, and interests. I thought that was the coolest thing! Really made me feel comfortable with the technician and made the experience so much more friendly and personable. Rolando “Torch” was my technician and was a true pleasure to work with- super friendly, very knowledgeable, respectful, and skilled. I don’t typically leave reviews but I was so impressed with their company that I felt compelled to leave one. Highly recommend!

Absolutely the best. My name is Albert and I live in Portland, Texas. I had AC issues on Sunday morning. I looked up Tommy cool due to all the radio commercials they have. I decided to see if everything they say is true. Well, sure enough!!! 100% true on everything positive Tommy cool represents. After I called them I had a master-tech named Jason show up in 15 minutes. The call was placed on a Sunday of all days. I was shocked. Incredible AC business for sure. Any competition out there needs to join forces with Tommy Cool. The professional attitude from Jason was outstanding. The service was top notch. I really appreciate Tommy Cool for being in business here. You guys rock. Thank you very much.

Very professional

He did a good job checked everything and fixed my problem

Fast & excellent service! Highly recommend!

You guys definitely lived up to your commercials. Rolando was very professional and got my a/c back up despite all the rain. Thank you

The tech was nice but I got charged $570 which is outrageous for an AC repair!

Roland(Torch) & Jared were amazing! Professional, courteous, knowledgeable, thorough and meticulous regarding installation, explaining the mechanism, function & process and with clean up! We are so thankful to hv our membership with Tommy Cool!

The whole experience was great. Rats destroyed our ducts and Tommy Cool came to the rescue. Tommy came out to assess the damage and give us a quote for repairs. He was very understanding and reasonable with his approach. Not only did I feel that we got the best service up front, but we also got the most reasonable price as well. The crew came out the following Monday to complete the repairs. They were here on time, they finished the work on time and everything was cleaned up when they left. We were upset that rats in our attic had caused such damage. Even though it was a large expense, we feel we got the best solution at a very fair price from Tommy Cool. They made a bad situation more bearable.

Came on a Saturday morning even a be little early. Very thorough and efficient, system checked fine but upon inspecting the ductwork in the attic found a cracked open duct and vents which he repaired. Credits to Christian for attic work in south Texas in the heat of summer is a special challenge. Thanks !

Jason was very polite, friendly and professional. He explained everything to us . Will definitely recommend this company to anyone needing AC repairs

Techs are always really professional and nice

Called them and a couple of other companies around 11:30 last night. They were the only ones to call me back at 8 am. Showed up at 8.45. Found the issue and fixed it. He was thorough and kept me informed about everything before fixing it. Thank goodness they came through for us. Oh I canceled my home insurance policy they were no help whatsoever. Not buying another one again. Will definitely call them back if any issues arise again. Hopefully not for a long time 😄. Great professional work! Thank you Roland for your great service.

Tommy Cool Air has by far been a great company. 2nd time they come and service our AC unit and they get the job done. Friendly and fast service. Their technician Jason is respectable and knowledgeable in his expertise. Will certainly recommend them to friends and family.

Was extremely thorough and stayed late to make sure enriching worked correctly!!

My issues with my Thermostat were resolved!

Matthew was fabulous. It’s Sunday the AC isn’t working, it’s hot and he was here quickly. He was very knowledgeable and able to trouble shoot the issue to make sure it was fixed correctly. He took time to answer our questions. Quickly sent email for a quote to make our home more efficient. Thanks so much. Will continue to use their service.