Reviews

Rolando aka Torch was very knowledgeable and helpful top notch technician will definitely be using them in the future ask for his Russian accent it’s like talking to Vladimir Putin himself

We’ve been having cooling/humidity issues in a new build home for the past two years and had multiple local companies come out to work on the system at least 12 times never fixing the underlying issues. Called Tommy Cool and Tommy was out the next day and spent hours diagnosing the many issues with the system providing recommendations and different options. Communication was superb between Sierra and Tommy from initial diagnosis all the way through the install. The technicians that came out (Ricky, Jared, and Matthew) were extremely professional and took pride in their work. There never seemed to be a rush for the crew to get to the next job, they stayed all day to ensure things were done right. Can wholeheartedly say Tommy Cool has provided the best customer service I’ve experienced as a homeowner, a testament to the management and the skilled and passionate tradesman completing the services. Highly recommend!

Rolando B. was incredibly professional and personable when dealing with our ac. The company’s response time was quick and efficient. We couldn’t be happier with the service we received from Rolando and Tommy Cool.

Great attitudes, knowledgeable, and hard workers. Hard to ask for much more! Thanks for taking good care of our HVAC!

We have had nothing but amazing service from Tommy Cool!! They are honest and happily answer all questions and explain details. Jason and Torchy have been to our house a few times to either fix our a/c or perform routine maintenance. They are both so kind and professional. Tommy Cool is easy to work with and I recommend them to everyone I know! Thank you for being such a trustworthy company.

We elected to have Tommy Cool come out and fix our AC unit when it stopped cooling our home two years ago. They did a great job. Since then, we have had them come out for routine checkups. It’s always a pleasure. They have some of the best customer service we have seen from any kind of service company. Torchy and Jason have been our most consistent technicians and have been incredible!

Our technician Matthew was very polite and professional. He took his time giving an explanation of the problem we are having. He gave us options for the future of what we should expect. This is our second time having Tommy Cool come to our house...very satisfied both times😊

The technician Rolando “Torch” came to our house late at night and stayed until the job was done, thank you so much. It’s nice to have someone that will help you when you need it.

The drivers were on their phone.

I can't say enough about these guys! They are awesome. Our AC stopped working and we used a guy a neighbor suggested. While they were there fixing the AC I had them install a smart thermostat I had laying around for a year. The other guys "fixed" the AC and installed the thermostat and left without even checking to see if it worked. They fed my wife a lie about what they did to fix it and then said they added freon. Common sense would tell you that if you had to add freon then it is leaking and you need to find the leak but they didn't. I get home and can immediately tell they didn't install the thermostat correctly because the compressor wasn't kicking on. So I had to have them come back out and just put the old thermostat back on because I this point I don't trust them to do anything to my system. I called around to find out how much to install my thermostat and Tommy was half the price of everyone else so I made an appointment. The tech Rolando came out and was exactly on time when he said he'd be. He was able to install it in 10 minutes and even fix what the other guys broke trying to install it. Rolando then did a complete check out of my system from head to toe and didn't even change me extra for it! He figured out exactly where the leak in freon was.. He explained every step he was doing and why so I can tell these guys are honest and know what they're doing. These guys definitely have a new loyal customer. I'll never go to anyone else.

We really appreciate their work, service, and competitive pricing. We have been having issues with condensation and humidity in our home and no one has been able to come up with a solution. They were the first to notice an obvious issue that helped but not 100%. They then did a full inspection to find contributing issues and no one has ever bothered to look at the bigger picture. We now have a few things to slowly work on/fix that might all be contributing towards issue. They are a company of integrity and we thoroughly appreciate them and will recommend them to our friends and family. Thank you Tommy Cool for helping us. God Bless.

Contacted Tommy Cool due to an AC/thermostat issue very late in the afternoon---within 30min their technician (JASON) arrived and thoroughly and confidently addressed the issue! Jason had our AC up and running quickly and went above and beyond the call of service by taking photos of the "problem", explaining the issue that led to the "problem"; also, double checking the unit inside and outside before he left to ensure everything was running as it should. Our house is back to being COOL and comfortable!!! VERY PROFESSIONAL, TIMELY, INFORMATIVE and THOROUGH! Thank you TOMMY COOL AIR !!! :)

The people at Tommy Cool Air are so friendly, nice, easy to work with, and respectful. The owner was very attentive and gave us several different options to choose from, went over pros and cons, and answered our questions. On the day of our service the office sent out a message stating the technician was on their way and included a picture of the technician as well as a short sentence about him- his likes, hobbies, and interests. I thought that was the coolest thing! Really made me feel comfortable with the technician and made the experience so much more friendly and personable. Rolando “Torch” was my technician and was a true pleasure to work with- super friendly, very knowledgeable, respectful, and skilled. I don’t typically leave reviews but I was so impressed with their company that I felt compelled to leave one. Highly recommend!

Absolutely the best. My name is Albert and I live in Portland, Texas. I had AC issues on Sunday morning. I looked up Tommy cool due to all the radio commercials they have. I decided to see if everything they say is true. Well, sure enough!!! 100% true on everything positive Tommy cool represents. After I called them I had a master-tech named Jason show up in 15 minutes. The call was placed on a Sunday of all days. I was shocked. Incredible AC business for sure. Any competition out there needs to join forces with Tommy Cool. The professional attitude from Jason was outstanding. The service was top notch. I really appreciate Tommy Cool for being in business here. You guys rock. Thank you very much.

Very professional

He did a good job checked everything and fixed my problem