Reviews

***UPDATE: Still the BEST!!! Jason was here today (01-29-2025) to perform maintenance. He is awesome! If you aren’t a part of the Cool Kidz Club, you should be! It is affordable and provides peace of mind keeping your expensive equipment in good working order. Thank you Jason! This company is the BEST!!! Best in class! They are professional, punctual, knowledgeable, thorough, high caliber workmanship/craftsmanship, experts, and their word is their bond! Our AC condenser stopped working in Feb 2024. The first company we called said they couldn’t get out to replace the unit until late March. We contacted Tommy Cool Air via his website Thursday evening and he was out to assess our AC system the next morning. We live in a 2015 manufactured home. He arrived punctually, was very professional, friendly, kind and offered several options for our situation. He also assured us he could have the new condenser and coil installed the next week. Tommy was so knowledgeable on every level regarding AC systems. That was clear from the minute we met him. He’s like a “doc” for AC systems. We needed the indoor coil and the outdoor condenser replaced. He offered several creative solutions. He promised to send us an estimate for the 3 options we selected which we received later that day. We had nothing but problems with the Revolv coil and condenser for almost the entire 8.5 years we owned them. We did not want the same coil. Tommy said he would find something else, and as you can see from the pictures, he provided us with a beautiful Mortex coil with quality construction including a sensor for water overflow, and a filter for the refrigerant line. Our old Revolv unit did not have either of those. We had many questions throughout the process and Tommy patiently responded to all of them. He never made us feel like our inquiries were an inconvenience or bother. “I’m here to help!” He repeatedly said. Indeed he was and we appreciated it! His response time was impeccable! His company also provides several financing options which is awesome because it provides a one-stop shop experience. Jason and Torch were the team that installed our coil and condenser. Jason called the morning of the installation to advise of arrival time. He arrived as promised. He focused on removing the old Revolv condenser outside while Torch removed the indoor old Revolv coil and installed the beautiful new Mortex coil. Torch had a great sense of humor and did a good job welding the new copper line for the indoor coil. His part of the installation was only a couple of hours then he left to help other customers. Jason was there from 8:45am until the afternoon working diligently and meticulously ensuring that every part of the condenser was installed to perfection. His work ethic is next level! Then he came indoors and thoroughly cleaned the inside walls of the air handler area, removed the blower wheel and scrubbed it clean, reinstalled and put all components back together. The man has patience! He cheerfully explained to us what he was doing as he worked away. We chose the 3 ton TRANE XR15. Amazingly quiet!!! LOVE this new AC!!! Blows out COLD air and strong air flow from the vents. AWESOME equipment!!! Totally different from the previous Revolv system. The new TRANE condenser with Mortex coil is FAR superior!!! THANK YOU Tommy, Jason and Torch!!!!! Our family appreciates you! In summary, if you want a company that does what is says its going to do, that provides EXPERTISE, punctuality, creative problem solving options, impeccable response times, affordable financing options, friendly service, and QUALITY products… Choose Tommy Cool Air! You will NOT regret it!!! We HIGHLY recommend this company!

Excellent professional friendly service we will gladly share Tommy Cool Air Conditioner experience with our friends and neighbors

Tommy was super friendly and very thorough. He gave us great information for the options that we have with his company. He was on time and very prompt with his proposal.

I had to call Tommy Cool Air on last minute help due to leaking A/C in the attic. I had heard their advertisements on the radio and said, “Why not try them.” Matthew came out late in the day and stayed until the work was complete (around 7p-8p). He kept me informed throughout the process, even coming out of the attic a few times to update. He is down to earth and easy to talk to. I’d recommend him and Tommy Cool Air to do any work needed. Keep those advertisements going. They worked, at least on me!

Very friendly and knowledgeable technician. Tested everything in the entire system for leaks. Put sensors around the house to find future problems. It might’ve been a little pricey, but he was here for three hours and Freon isn’t cheap. He reset the entire system and everything works wonderfully now. Thank you, Rolando, “Torch”.

Excellent repair in a very timely manner!

Prompt service, they answered the phone every time I called, and the tech was very polite and professional and fixed my HVAC. Will recommend.

Very professional technicians!!!

He was really helpful and put together an informative quote for us. Appreciated his time.

Great company! Very thorough and took their time to answer all questions. I would highly recommend them!

Christian and his crew installed our new ac quick and efficiently. Cleaned up after themselves. Would recommend these guys for all your ac needs.

Highly recommend! Technician explained everything clearly and was very thorough. Excellent customer care and very reasonable. We’ll definitely be using them again.

Second time using Tiger's service, equally efficient and professional!

John was professional, courteous, prompt and completed the work in a timely manner. I can highly recommend him.

I strongly recommend Tommy and his team at Tiger Heating & Air / Tommy Cool! They recently provided and installed a new A/C unit for the home we purchased, along with detail cleaning all of the ductwork throughout the house. They were thorough, worked efficiently and clean, and priced competitively. When we originally requested an estimate, they were very busy and Tommy personally came back from vacation early to meet with us and set everything up. He then came back following the A/C unit installation to meet with us and check on everything. This is a great company that operates with professionalism and integrity under strong leadership. You are doing yourself (and your bank account) a favor by trusting them to take care of your HVAC needs.